Refund policy

Return & Refund Policy

At ZAVIO, your satisfaction comes first. We want you to love every fragrance you receive.

Returns

If you receive your order and the fragrance is not suitable for you or you simply don't like it, you can request a return within 7 days of delivery.

To be eligible for a return:

• The product must be in its original condition.
• The bottle must not be empty, damaged, or misused.
• The original packaging should be retained.

Damaged or Incorrect Orders

If your order arrives damaged, leaked, defective, or incorrect, please contact us within 48 hours of delivery with photos/videos of the package and product. We will arrange a suitable replacement or refund.

Refunds

Once we receive and inspect the returned product, your refund will be processed through the applicable payment method.

Note: Return shipping charges may apply for returns due to personal preference. For damaged or incorrect orders, ZAVIO will cover the applicable return/replacement cost.

How to Request a Return

Simply contact us through WhatsApp or our contact details with your order number and reason for the return. Our team will guide you through the process.

ZAVIO — Your satisfaction matters.